Frequently Asked Questions

Q: How long will I be in inpatient treatment?
A: Sundance Hospital is a short-term, crisis-oriented hospital. Our average length of stay is 8-12 days. However, length of stay is dependent on treatment progress and stability and therefore is different for each patient based on their individual needs.


Q: Who is the treatment, team?
A: The multidisciplinary treatment team may consist of psychiatrists, psychiatric nurse practitioners, registered nurses, therapists, discharge planners, and qualified mental health technicians.


Q: What does treatment consist of?
A: Our goal at Sundance Hospital is to allow patients to become familiar with and practice new ways of thinking, believing, and behaving that allows them to stay on a path of sustainable change. This is accomplished through collaboration of the patient and the dedicated treatment team assigned to provide you with the best care available. Treatment consists of a combination of therapeutic interventions and medication management. Therapeutic intervention is primarily based on a group modality to provide the most effective form of intervention and stabilization. Groups are structured to help patients meet their individual treatment goals. Patients will have the chance to participate in a variety of different therapeutic groups including: interpersonal process groups, psychoeducation groups, life enrichment groups, skills groups, recreation groups, art/music therapy groups, faith-based groups, addiction recovery/substance abuse groups, and animal assisted therapy groups.


Q: What is the role of my family members in treatment?
A: Family participation is an integral component of our multimodal treatment approach and we encourage family members to be actively involved in your treatment and care. Family members are encouraged to participate in daily phone contact with their loved one, as well as attend family visitation. Additionally, one Family Session is offered during the course of treatment.


Q: Can my family members call or visit?
A: Yes, visitation and daily phone time is scheduled to allow patient’s the chance to be supported by their loved ones. Daily phone time is scheduled from 6:30-7:30PM. See the Visitation Schedule for visitation days/times.


Q: Am I allowed to have money?
A: Money is NOT permitted on the unit. We advise that all money be sent home prior to admission. When this is not possible, money will be stored in our locked safe and returned to you at the time of discharge.


Q: What personal belongings do I need to bring with me?
A: Clothing: You may have up to three pairs of clothes, one pair of pajamas and three sets of undergarments on the unit. All other belongings will be safety stored and returned to you upon discharge. Once belongings are placed in storage, they cannot be accessed until the time of discharge. Laundry service is provided upon request.
Hygiene Products: New (unopened), travel size, alcohol free hygiene products may be used during designated hygiene times. All hygiene products are stored in a designated area on the unit when not in use. Hygiene products are NOT permitted in patient rooms outside of the designated hygiene time.
Valuables: We strongly recommend that all valuables be sent home prior to admission. When this is not possible, valuables are stored in our locked safe and returned at the time of discharge.
Misc. Personal Belongings: While on the unit, you have access to books, board games, puzzles, magazines, journals, art supplies, etc. Therefore, we recommend that all miscellaneous personal belongings be sent home prior to admission. When this is not possible, personal belongings are safely stored and returned at the time of discharge. Once belongings are placed in storage, they cannot be accessed until the time of discharge.


Q: Is smoking permitted during inpatient treatment? If so, how often can I smoke?
A: Yes, smoking is permitted for adult patients. Patients have the opportunity to smoke four times per day during designated smoke breaks (see Program Schedules for times). Patients are allowed up to two cigarettes during each smoke break. Cigarettes are safely stored and distributed by a staff member prior to each smoke break. E-cigarettes are identified as contraband and therefore are not permitted during inpatient treatment.


Q: What can I expect regarding discharge?
A: You and your treatment team will work together to develop a comprehensive aftercare plan to meet your individual treatment needs. A therapist or discharge planner will help you arrange aftercare appointments prior to discharge. Sundance Hospital’s continuum of care allows patients to move from an inpatient setting to a less intensive treatment program known as our Outpatient Program. Alumni patients benefit from this step-down level of care to support their transition out of inpatient treatment and back into their home environment.


Q: Can I leave whenever I want?
A: Voluntary patients (or their guardian) have the right to request discharge against medical advice (AMA) at any time during treatment. A 24- hour hold may be initiated by your psychiatrist to allow time for the treatment team to determine if you are safe for discharge. A court order for treatment may be requested by the psychiatrist for patients who are not deemed safe for discharge. If you request an AMA discharge, a clinical staff member will explain the process to you in detail.


Q: When do you use restraint and how does that work?
A: Restraint is not a treatment modality, but a last resort safety intervention when an imminent risk of danger to the individual or others exists. All of our direct care staff are trained in Crisis Prevention Intervention (CPI) and verbal de-escalation techniques. See our Restrain Policy for additional information.


Q: What is seclusion?
A: Seclusion is not a treatment modality, but a last step safety intervention utilized to keep patients and others safe when behaviors presented pose an immediate risk of danger. See our Seclusion Policy for additional information.


Q: Is my stay confidential?
A: Sundance Hospital’s policies and Federal Law protect the privacy of patients’ identities and information. Disclosure of clinical information requires the patient’s (or guardian’s) consent. However, disclosures can occur without consent in certain circumstances, such as by court order or in a medical emergency.


Q: How can I request my Medical Records?
A: Medical Records can be requested by completing the Authorization to Disclose Medical Health Information form and following the instructions on the back of the form.


Q: What about school?
A: Sundance Hospital offers an academic program for child and adolescent patients facilitated by our Education Coordinator. Patients attend school approximately 60 minutes per day (Monday-Friday). Patients are not required to be withdrawn from their respective school and will receive excused absences for their time in treatment. Patients earn a pass/fail grade for their participation and completed work. Accommodations can be made for patients to complete work from their respective school. However, it is the responsibility of the caregiver to coordinate outside work with the patient’s school.


For Legal Guardians…


Q: How often will I hear from the treatment team?
A: Therapist: A therapist will contact you within 24-48 hours of admission discuss your loved one’s treatment and schedule a Family Session. Therapists are available to you 7 days a week from 9:00AM-5:00PM. If a therapist is not available immediately, feel free to leave a voicemail. All calls are returned within 24 hours.
Nurse: A nurse will communicate with you about medication management and is available to you 24 hours a day; 7 days a week to provide information. Caregivers should feel comfortable contacting the unit at any time day or night to speak to a nurse about their loved one.
Psychiatrist: The psychiatrist’s primary focus is on direct patient care. However, he/she may contact you during the course of treatment to discuss your loved one’s care. Many times the nurse or therapist can provide the best information on your loved one’s progress.


Q: Will my loved one continue taking their current medications?
A: Only medications prescribed by the attending psychiatrist will be given to your loved one. Upon admission the psychiatrist will evaluate the patient’s presenting symptoms and determine whether or not to continue their current medications.


Q: Will I be notified of medication changes?
A: A nurse will notify you of most medication changes including new medications and increases in medication. In emergency situation, medications may be given without consent.